Returns & Refunds

Refusing a COD order at the door

All our orders are Cash on Delivery, so you are never charged before you receive the parcel. If you change your mind, you may simply refuse the parcel at the door before paying — no questions asked and nothing owed. We would appreciate a quick WhatsApp message so we can update our records.

Damaged, defective or wrong items

If your order arrives damaged, leaking, past its best-before date, or you received the wrong item, report it within 48 hours of delivery with clear photos of the product, packaging and shipping label. Send these via WhatsApp at +91 96543 50007 or email hello@dharthise.com. Once verified, we will send a free replacement or issue a full refund — your choice.

Why opened food products cannot be returned

Our spices and dehydrated powders are food products. For hygiene and food-safety reasons under FSSAI guidelines, items cannot be returned once the seal is opened, unless the product itself is defective. This protects every customer who shops with us.

Refund timeline

Approved refunds are processed within 5-7 business days. Since COD payments are made in cash, refunds are sent to your UPI ID or bank account — we will confirm the details with you over WhatsApp or phone before transferring.

What is not covered

• Issues reported more than 48 hours after delivery.
• Opened or partially used products (unless defective).
• Damage caused by improper storage after delivery (e.g. moisture exposure).
• Minor variations in colour or texture — our products are natural, with no added colours.